Contract of Carriage

1.1. Website – the publicly accessible website owned by BAS-GO LLC, open to free visual inspection by any person, located on the Internet at https://busgo.in.ua, together with all its functionality, pages, graphics, etc., intended for obtaining services for searching for a vehicle, its route, the availability of vacant seats, booking and the sale of travel documents (tickets) for such transport, and other services.

1.2. Mobile application – software designed to run on smartphones, tablets and other mobile devices, open to download and free visual inspection by any person, owned by BAS-GO LLC, intended for obtaining services for searching for a vehicle, its route, the availability of vacant seats, booking and the sale of travel documents (tickets) for such transport, and other services.

1.3. Service – paid services for the carriage of the Passenger and his or her baggage in accordance with the route, date and time of departure of the Carrier's vehicle selected by the Passenger. The scope of the Service and the start of its provision are chosen by the Customer (Passenger) independently. The list of services provided to the Customer (Passenger) within an Order may be changed by the Carrier unilaterally.

1.4. Public Offer (Offer) – the public proposal of the Carrier, in the form of a Public Agreement, to provide services for the carriage of passengers and baggage, which contains all the essential terms and is published on the Internet on the website of the ticket sales agent https://busgo.in.ua and in the Mobile Application https:// BAS-GO or https:// BAS-GO (hereinafter referred to as the Mobile Application), and is also published on the websites of any other agents selling tickets for the Carrier's trips.

1.5. Acceptance of the Offer – the full, unreserved and unconditional acceptance by the Customer (Passenger) of the terms of the Offer, without any exceptions and/or limitations, by making full or partial payment of the price of the ticket on the website of BAS-GO LLC https://busgo.in.ua, in the Mobile Application or through other agents selling tickets for the Carrier's trips. In accordance with Part 2 of Article 642 of the Civil Code of Ukraine, Acceptance is equivalent to the conclusion by the Parties of a bilateral written agreement on the terms set out below in this Offer.

1.6. Electronic passenger ticket, itinerary receipt, insurance policy – an electronic digital document stored in the system of the Service provider, the ticket sales agent or in a global distribution system, which contains the full set of data on the Service, shows the identification details of the Carrier (the company providing the Service) and of the Customer, certifies the purchase of the Service and confirms the right of the person named in the travel document to use the Service. It is provided to the Customer in the form of an electronic document: an itinerary receipt/electronic ticket (hereinafter referred to as the Ticket).

1.7. Paper ticket – a travel document of the established form which entitles the Passenger to receive transport services in accordance with the data recorded in the ticket: the passenger's first name and surname, the route, the date and the time.

1.8. A Booking Request is deemed to be the Customer's acceptance of this Agreement and constitutes the Customer's consent to compensate the losses incurred by the Carrier as a result of its withdrawal by the Customer. A Booking may require full or partial payment at the time the booking is created, or payment within the period allotted for that purpose after the booking is created. An unpaid Booking means that the order is reserved for a specified period of time and during that time may be sold only to the Customer who placed that Order.

1.9. Customer – an individual, a legal entity or an individual entrepreneur who, on the basis of the Agreement concluded with the Carrier or of a Ticket (paper ticket) for the Carrier's trip purchased from a third party, has ordered the Service in his or her own interests and/or in the interests of third parties and/or pays for such services.

1.10. Passenger – the person specified as the recipient of the carriage services, or who otherwise uses the Carrier's services, in accordance with the Ticket (paper ticket).

1.11. Valid travel documents – documents that are recognised as proper in all countries through whose territory the Passenger is carried, that permit the Passenger to cross the internal and external borders of countries, and whose period of validity has not expired and will not expire before the end of the planned journey. The list of such documents depends on the legal requirements of the country from which or into which the Passenger is travelling. No document of the Passenger shall be deemed a Valid travel document if, because of its improper execution or its period of validity, foreign competent authorities impose a penalty on the Carrier.

1.12. Baggage – items intended for the personal use of passengers, packed in bags or suitcases, carried on the same trip in the luggage compartment of the bus.

1.13. Hand luggage – small items for personal use not exceeding 60 cm x 40 cm x 20 cm in size and 5 kg in weight (outerwear, a handbag, a bottle of water, an umbrella, a laptop, etc.). Hand luggage is placed at the Passenger's feet or on the luggage rack. The Passenger is responsible for the safekeeping of his or her hand luggage during the trip, including at stops and at borders.

1.14. Rules for the carriage of passengers and baggage – the rules established by the Carrier that determine the conditions, rights, obligations and liability of the Passenger during and in connection with carriage (hereinafter referred to as the Rules of Carriage).

1.15. Personal data – information or a set of information about an individual who is identified or can be specifically identified (first name and surname, contact details, payment details, e-mail address, etc.).

1.16. Personal data owner – an individual whose personal data are processed and who has consented to their processing.

1.17. Processing of personal data – any action or set of actions, such as the collection, registration, accumulation, storage, adaptation, alteration, updating, use and dissemination (distribution, sale, transfer), depersonalisation and destruction of personal data, including by means of information (automated) systems.

1.18. Consent of the personal data subject – the voluntary expression of will of an individual (or the individual's representative) granting permission to process his or her personal data by registering on the Website or in the Mobile Application, ticking the relevant box on the Website or in the Mobile Application to give consent, using the Website or the Mobile Application, etc.

1.19. «Early booking» service – a preliminary promotional sale of a ticket.

1.20. «Seat booking» service – the advance booking of a seat on a passenger bus, which is assigned to the passenger and stated in the Ticket (paper ticket). The service is available on BUS GO branded trips; seat booking is available on the main bus assigned to the route.

2.1. This Agreement (public offer) is posted on the Website, in the Mobile Application and on other resources of agents selling tickets for the Carrier's trips and, in accordance with Articles 633, 634, 641 and 642 of the Civil Code of Ukraine, contains all the essential terms on which the Carrier provides the Services and invites an unlimited number of persons to obtain the Services on the terms set out in this Agreement.

2.2. The terms of this Agreement govern the relationship between its Parties and are the same for all Customers (Passengers), except for those to whom the legislation of Ukraine grants relevant concessions (if any).

2.3. The Agreement may be amended unilaterally by the Carrier without notice by officially publishing a new version of this Agreement. The new version of the Agreement enters into force from the moment of its publication on the Website, in the Mobile Application and on other resources of agents selling tickets for the Carrier's trips.

2.4. Every Customer (Passenger) is freely able to and is obliged to review all the terms of the Agreement in its current version on his or her computer, tablet or telephone by clicking on the title of the Agreement in the field that requires the Customer (Passenger) to indicate consent to perform the obligations under the Agreement and agreement with it.

2.5. If the Customer does not agree with the terms of the Offer, the Customer is obliged to stop using the Website or the Mobile Application or any other resource selling tickets for the Carrier's trips and to refrain from any actions aimed at accepting the Offer.

2.6. By agreeing to the terms of this Agreement, the Customer (Passenger) confirms his or her authority, legal capacity and capacity to act, and financial solvency, and acknowledges responsibility for the obligations imposed on him or her as a result of entering into this Agreement.

2.7. The making by the Customer (Passenger) of full or partial payment constitutes evidence of unconditional acceptance of the Agreement. The Customer (Passenger) thereby confirms the accuracy of his or her own (the Passenger's) personal data and assumes full responsibility for their accuracy, completeness and reliability. The Customer (Passenger) assumes all possible commercial risks (placing a new order, change of fare, refund and others) associated with his or her culpable actions in making errors or inaccuracies when providing personal data.

2.8. The number of the Agreement corresponds to the number of the Ticket (paper ticket) purchased by the Customer (Passenger), and the date of conclusion of the Agreement is the date on which any payment is made towards the selected Ticket (paper ticket).

3.1. Under the Agreement, the Carrier provides services for the carriage of passengers and baggage, and the Customer (Passenger) undertakes to accept and pay for the services provided. The purchase by the Customer (Passenger) of a Ticket (paper ticket) for the Carrier's trip constitutes evidence of the conclusion of a contract of carriage.

3.2. For the services provided by the Carrier, the Customer (Passenger) shall pay the Carrier in accordance with the Carrier's current fares posted on the Website or in the Mobile Application or on other resources selling tickets for the Carrier's trips. Banking services related to the transfer of funds under the Agreement shall be paid for by the Party making the transfer. Fares may be changed by the Carrier unilaterally by posting the changed fares on the Website, in the Mobile Application and on other ticket sales resources.

3.3. Where this Agreement is concluded by the Customer in the interests of the Passenger(s), the Customer, by signing this Agreement, confirms and warrants to the Carrier that the Customer has the necessary authority and mandate from the Passenger(s) to conclude this Agreement in the latter's interests. In such case, the Customer bears joint and several liability, as provided for by the terms of this Agreement, together with the Passenger(s), and the Customer's actions create civil rights and obligations for the Passenger(s) on the terms of this Agreement.

3.4. The e-mail address and/or telephone number specified when purchasing the Ticket (paper ticket) is used as the identifier of the Customer (Passenger).

3.5. A Customer who has made payment for the Services under this Agreement confirms that he or she has read and unconditionally accepts the terms of this Agreement. If the Customer is not the Passenger, the Customer, by making payment for the Services, confirms that he or she is the authorised representative of the Passenger in whose name payment for the Services is made and, by making payment for the Services, confirms that the terms of this Agreement and other information necessary for the Passenger to obtain the carriage service have been brought to the Passenger's attention.

3.6. Information on the route of carriage, the date and time of the start/end of carriage, the name of the Carrier, etc. is specified directly in the Ticket (paper ticket) for carriage.

4.1. The Customer (Passenger) has the right:

4.1.1. to receive timely and complete information on the terms and procedure for the provision of the Services;

4.1.2. to cancel the journey (cancel the Order) and receive a refund of the amount paid less a cancellation fee, which depends on how many days before the departure date of the trip the cancellation is made:

• if the trip is cancelled by the Carrier — 100% of the Order price is refunded;
• more than 35 days before — a fee of 10% of the Order price;
• 22–35 days before — a fee of 30%;
• 15–21 days before — a fee of 50%;
• 8–14 days before — a fee of 80%;
• 7 days or less before — a fee of 100% (no refund).

The Order price is the full amount paid under the Order, including the seating zone surcharge, additional baggage and other services. The period is counted in calendar days, Kyiv time, until the scheduled departure date of the trip from the starting point of the route, regardless of the Passenger's boarding point. Cancellation of a booked but not yet paid Order is free of charge.

4.1.3. to change the Order (the date of the journey, the route, the boarding or alighting points, the Passenger). A change of the Order is treated as a cancellation: the fee under the scale in clause 4.1.2 is withheld for the previous Order, and the new Order is placed and paid at the prices valid on the day it is placed.

4.1.4. to change the route — on the terms of clause 4.1.3.

4.1.5. to receive a seat in the vehicle in accordance with the ticket purchased;

4.1.6. to carry Baggage free of charge within the allowances established by this Agreement and the Rules of Carriage;

4.1.7. to carry pets within the limits established by this Agreement and the Rules of Carriage;

4.1.8. to other rights provided for by this Agreement.

4.2. Obligations of the Customer (Passenger):

4.2.1. before purchasing the Ticket (paper ticket), to read this Agreement, the rules of carriage, the fares for carriage and other documents relating to carriage posted on the Website or in the Mobile Application, to determine precisely the date and time of the journey, the timetable and the route, and to ensure that he or she holds valid travel documents;

4.2.2. to provide the necessary and accurate information when placing an order for the Service;

4.2.3. to check without delay the correctness of the data stated in the Ticket (paper ticket) immediately upon receiving it and, if any errors are found, to initiate the necessary changes immediately;

4.2.4. to pay for the Services in accordance with the terms of this Agreement and the Carrier's fares;

4.2.5. to keep the Ticket (paper ticket) and present it at the Carrier's request;

4.2.6. to arrive at the place of departure in good time;

4.2.7. to carry all duly executed documents required for entry into the countries of destination and the transit countries along the route of carriage, and to present them at the request of the Carrier, its drivers and persons entitled to carry out inspections;

4.2.8. to occupy the seat stated in the Ticket (paper ticket), to keep the Ticket and present it, unfolded, at the request of the Carrier, its drivers and persons entitled to carry out inspections;

4.2.9. to board (alight from) the bus only after it has come to a complete stop;

4.2.10. to inform the driver of any forgotten items, documents and valuables found;

4.2.11. to be informed of the customs rules and the procedure for crossing the state borders of the countries along the route of carriage;

4.2.12. while the Services are being provided, to follow conscientiously the recommendations of the ticket sales agent / the Carrier and its drivers;

4.2.13. to treat the vehicle's equipment with care and not to allow it to be damaged;

4.2.14. to perform other obligations provided for by this Agreement, the current legislation of Ukraine and the legislation of the foreign countries along the route of carriage.

4.3. The Carrier has the right:

4.3.1. to restrict or suspend the provision of services for the carriage of passengers and baggage upon the occurrence of force majeure circumstances (circumstances of insuperable force);

4.3.2. to stop the movement of the vehicle if there is a threat to the life and health of Passengers or other persons;

4.3.3. to change the terms of the Agreement at its own discretion, including adjusting the current fares and changing the terms of this Agreement, by publishing a notice of such changes on the Website and in the Mobile Application;

4.3.4. to refuse carriage to a Passenger in the event of a breach of the requirements (provisions) set out in the Rules of Carriage;

4.3.5. not to accept for carriage baggage and items restricted from carriage, on the terms set out in the Rules of Carriage and the current legislation of Ukraine;

4.3.6. to offer Passengers additional paid services;

4.3.7. to require the Passenger to comply with the terms of the Agreement, the legislation of the countries along the route of carriage, and the requirements of the Rules of Carriage in force in the territory of the foreign countries along the route of carriage;

4.3.8. to sell seats that have been booked but not paid for;

4.3.9. to other rights provided for by law and by this Agreement.

4.4. The Carrier undertakes:

4.4.1. to take measures to provide safe, convenient and high-quality Services;

4.4.2. to provide information and advice on questions that Passengers have regarding the use of the Services: placing an order, the terms of booking a seat, additional Baggage, etc.;

4.4.3. to perform other obligations provided for by this Agreement.

5.1. The Passenger must arrive at the bus departure point specified in the Ticket (paper ticket) no later than 30 minutes before departure and check in with the attendant no later than 20 minutes before the bus departure time stated in the Ticket (paper ticket).

5.2. If the Passenger is not present at the agreed place for boarding the vehicle at the departure time, the carriage is deemed cancelled and all contractual obligations are deemed terminated at the Passenger's initiative. In such case, the price of the Ticket (paper ticket) is not refunded to the Customer (Passenger).

5.3. In the event of force majeure circumstances (circumstances of insuperable force), the boarding point may be changed by the Carrier unilaterally, of which the Carrier shall notify the Passenger in advance, before the departure of the bus. The Passenger is deemed to have agreed to the terms offered by the Carrier without objection and without any claims against the Carrier if the Passenger continues the journey on the terms offered by the Carrier. Any subsequent claims of the Passenger on any matter relating thereto shall not be considered and shall not be satisfied.

5.4. Passengers board to the seats they have selected in accordance with the Ticket (paper ticket) presented, including with regard to the «seat booking» service. The Carrier has the right to change the number of the seat selected by the Passenger.

5.5. Children under 16 years of age are carried only with the consent of their parents (adoptive parents) or legal representatives. Children aged 16 and over are admitted to carriage unaccompanied by adults, but subject to the permission of one of their parents (legal representative).

5.6. When boarding, the Passenger is obliged to present valid travel documents and to hand over his or her baggage for the luggage compartment. The Passenger is warned that, if he or she refuses to present documents or lacks any of the required valid travel documents (or its period of validity has expired), the Carrier has the right to terminate the contract with the Passenger unilaterally without refunding the price of the Ticket (paper ticket). The Carrier also has the right to refuse the journey to a Passenger if the bus driver has reasonable grounds to suspect that at least one of the travel documents may cause the Passenger problems with the border services and delay at border crossings.

5.7. The driver of a passenger vehicle shall not admit to the journey Passengers who:

5.7.1. do not have tickets or do not present a certificate of the established form confirming entitlement to fare concessions;

5.7.2. do not have valid travel documents;

5.7.3. are under the influence of alcohol or drugs;

5.7.4. disturb public order;

5.7.5. carry dangerous goods, in particular flammable or explosive goods and goods that may soil the bus or passengers' clothing;

5.7.6. present a passport of a citizen of the russian federation or the republic of belarus.

5.8. Where a Passenger is not admitted to the journey in the cases provided for by this Agreement, the Agreement is deemed to have been performed, notwithstanding that the carriage was performed to an extent other than that provided for by the Ticket (paper ticket); the price of the journey is not refunded and claims are not considered by the Carrier.

5.9. Where the Passenger is detained at the state border for the inspection of travel documents, a personal search or customs clearance of his or her personal belongings or baggage, the Agreement is deemed to have been performed, notwithstanding that the carriage was performed to an extent other than that provided for by the ticket; the bus has the right to continue the trip without the Passenger, his or her personal belongings and baggage, the price of the journey is not refunded and claims are not considered by the Carrier.

5.10. The bus makes stops en route in accordance with the timetable, taking into account circumstances of insuperable force that may arise during the journey and which the Carrier's driver is unable to influence (weather conditions, traffic congestion, detours around obstacles, actions and decisions of state supervisory authorities, actions and decisions of state and local authorities and administrations, queues at state borders, road traffic accidents involving the bus and its unforeseen technical failure).

5.11. The duration of stops is announced by the driver. After the driver has announced a stop, the Passenger is obliged to return to the passenger cabin of the bus before the announced time expires. If the Passenger has not returned to the passenger cabin of the bus within 5 (five) minutes after the stated time has expired, the driver has the right to continue the journey without the Passenger, and the late Passenger shall continue the journey independently; in such case, the price of the journey is not refunded and claims are not considered by the Carrier.

5.12. The arrival time in the Ticket (paper ticket) is stated as an estimate, taking into account circumstances of insuperable force that may arise during the journey (weather conditions, traffic congestion, detours around obstacles, actions and decisions of state supervisory authorities, actions and decisions of state and local authorities and administrations, queues at state borders, road traffic accidents involving the bus and its unforeseen technical failure), including force majeure circumstances.

5.13. Passengers board and alight in accordance with the Carrier's permit documents. Boarding and alighting at other places is prohibited. The Passenger is obliged to board the bus at the point of departure stated in his or her Ticket (paper ticket). If a passenger leaves the bus before the final point specified in the ticket, the difference in the price of the ticket is not refunded.

5.14. The timetable does not provide for passengers to alight within built-up areas in breach of the Road Traffic Rules.

5.15. If the Passenger arrives for boarding in dirty clothing or in a state of intoxication (including the after-effects of consuming alcoholic beverages/narcotic substances), or otherwise threatens or compromises the safety, health or comfort of other Passengers and/or the crew, behaves inappropriately, aggressively or suspiciously, or does not carry the valid documents required to cross the border, the Carrier has the right to terminate the contract of carriage unilaterally. In such case, the Passenger is not admitted to the journey, and further claims are not considered by the Carrier.

5.16. During the trip, Passengers are prohibited from:

5.16.1. Carrying substances and items that are dangerous to human life and health, as well as substances and items that may cause damage to the property of other Passengers.

5.16.2. Drinking any alcoholic beverages.

5.16.3. Smoking in the passenger cabin or in the toilet of the bus.

5.16.4. Interfering by their behaviour with the work of the driver(s) or causing inconvenience to other Passengers.

5.16.5. Putting their feet on the seats or blocking the aisle of the bus.

5.16.6. Lying on the seats or on the floor of the bus.

5.17. For the safety of the Passenger and in order to avoid causing harm to other passengers and to the vehicle, it is not recommended to move about the passenger cabin of the bus or to stand in the aisles while the bus is moving without good reason.

5.18. If, during the journey, the Passenger has problems with any state authorities, or if the Passenger breaches the Rules of Carriage, the bus driver has the right to make the Passenger leave the bus on his own authority or to contact the law enforcement authorities and act in accordance with their instructions. In such cases, the price of the Ticket (paper ticket) is not refunded, and further claims are not considered by the Carrier.

5.19. Where the Passenger fails to comply with the customs and border rules and is detained at the border, and this causes a delay of the trip of more than 15 minutes, the bus driver has the right to leave the border without the Passenger in accordance with the bus timetable and without compensation for the fare; further claims are not considered by the Carrier.

5.20. The Carrier does not guarantee and is not liable for the untimely arrival of buses at points of destination, transfers to other modes of transport and other carriers, or connections between trips, if such delay or failure to arrive occurred through no fault of the Carrier's drivers or owing to conditions which they are unable to influence (delays at border crossings, weather conditions, traffic congestion, detours around obstacles, actions and decisions of state supervisory authorities, actions and decisions of state and local authorities and administrations, queues at state borders, road traffic accidents involving the bus and its unforeseen technical failure, roadworks, etc., actions of the Passengers themselves that affected such circumstances, etc.), including owing to circumstances of insuperable force.

5.21. Special conditions of boarding and seating:

5.21.1. Animals may not be placed in panoramic seats or on the lower deck.

5.21.2. Children under 14 years of age are prohibited from occupying panoramic seats.

5.21.3. Children under 8 years of age are prohibited from occupying seats on the lower deck.

5.21.4. Children under 12 years of age are prohibited from occupying seats behind the stairs.

5.21.5. Children under 14 years of age must be seated next to their parents or the persons accompanying them.

5.21.6. For the safety of the passengers themselves, Passengers with reduced mobility (sensory or physical, permanent or temporary, mental) are admitted to the bus journey only when accompanied by another adult. The accompanying person must not have reduced mobility.

5.21.7. The bus timetable does not provide time for visiting Duty Free.

5.21.8. All seats on the bus are equally comfortable. The Carrier reserves the right to change a Passenger's seat without prior notice owing to a change of bus, or in order to ensure the safety of passengers and drivers, or with a view to performing the carriage to the highest possible standard.

5.21.9. Where a seat on the bus has been fitted with seat belts by the manufacturer, the Passenger is obliged to wear a fastened seat belt while the bus is moving.

5.22. On the Carrier's domestic and international trips, the Passenger is permitted to carry baggage and hand luggage in accordance with the following allowances and fare parameters:

5.22.1. Standard baggage: Each passenger may carry free of charge one item of baggage (one piece) weighing up to 25 kg with dimensions of up to 90x60x40 cm, and one item of hand luggage weighing up to 5 kg.

5.22.2. Concession ticket: The price of a concession ticket includes the standard baggage allowances set out in clause 5.22.1 of this Agreement.

5.22.3. Additional seat (Travel without a neighbour): On the purchase of an additional ticket for 1 person (the «Travel without a neighbour» service at a 50% discount), one additional item of baggage (a suitcase) with dimensions of up to 90x60x40 cm and a weight of up to 25 kg may be carried free of charge.

5.22.4. Excess and additional baggage: Where the established baggage weight allowance is exceeded or there are additional items, they are carried at a rate of UAH 100 for each additional kilogram of excess (subject to technical feasibility and free space in the luggage compartment of the bus, as determined directly by the driver at boarding). The Carrier has the right to refuse the Passenger the carriage of excess or additional baggage.

5.23. The Carrier accepts no liability for any damage caused to items that are not permitted for carriage in the luggage compartment of the bus, or to items that are fragile, perishable or improperly packed, or to valuables (money, documents, electronic and technical devices, etc.) carried in the luggage compartment of the bus.

5.24. The Carrier accepts no liability for damage to checked Baggage, in particular for broken wheels and handles, lost straps and minor damage such as cuts, scratches, creases or stains resulting from ordinary wear and tear and use during the journey.

5.25. The Passenger is responsible for the safekeeping of hand luggage in the passenger cabin of the bus. Hand luggage may not be placed in the aisle of the bus or next to the panoramic windows.

5.26. Procedure for the carriage of pets:

5.26.1. Small animals (up to 10 kg): This category includes small dogs, cats, ornamental birds and rodents. Carriage is permitted only in containers, cages or bags with a waterproof absorbent bottom. A Passenger travelling with a small pet may carry it in his or her arms or under the seat where both adjacent seats have been purchased by passengers travelling together, or on a separate seat, provided that a ticket is purchased at the adult passenger fare and a cover is used to protect the seat or the passenger cabin from soiling.

5.26.2. Medium-sized dogs (10-20 kg): The animal must be muzzled and on a lead (a chain or leather lead). A Passenger travelling with a medium-sized dog may travel in the last row at the rear of the bus. In such case, the passenger is obliged to purchase the rear row (4 seats) at the full adult ticket price in order to provide space for the animal and to minimise discomfort to other passengers. This service is provided subject to all such seats being available. The animal is placed on the floor on a cover; no seat is used for it.

5.26.3. Large dogs (20–45 kg): The animal must be muzzled and on a lead (a chain or leather lead). A Passenger travelling with a large dog may travel only in the last row at the rear of the bus or in the seats on the right/left in front of the rear row. In such case, the passenger is obliged to purchase at the full adult ticket price the rear row (4 seats) and 2 seats each on the right and on the left in front of the rear row, in order to provide space for the animal and to minimise discomfort to other passengers. This service is provided subject to all such seats being available. The animal is placed on the floor on a cover; no seat is used for it.

5.26.4. Dogs over 45 kg: Owing to the lack of specially equipped vehicles, dogs in this category are not carried.

5.26.5. Guide dogs: Guide dogs accompanying persons with disabilities are carried free of charge, subject to supporting documents, a muzzle and a lead (a chain or leather leash). A guide dog must remain next to the passenger it accompanies and be kept on a short lead (a chain or leather leash). The dog must not weigh more than 20 kg.

5.26.6. Where a medium-sized or large dog is carried by a passenger travelling with relatives and close persons (the tickets being purchased in a single order), such passengers have the right to occupy seats within the seats purchased for the carriage of the animal.

5.26.7. No more than one medium-sized or large dog or guide dog may be carried in the passenger cabin.

5.26.8. To avoid problems at state borders, persons travelling abroad with pets must comply with the rules provided for by Cabinet of Ministers of Ukraine Resolution "On Approval of the Rules for the Transportation of Animals" No. 1402 of 16.11.2011 and the requirements of the European Union Regulation. Pets may be brought into the territory of the countries of the European Union subject to the following documents:

• A veterinary passport, to obtain which the animal must undergo: microchipping; preventive treatment against fleas and worms; vaccination against rabies and a rabies antibody titre test.
• A veterinary certificate in Form No. 1 or Form 1-VET.
• A carrier container for the transportation of animals.

5.27. In the absence of valid travel documents for the carriage of animals, the Passenger will be refused carriage without a refund.

5.28. The «Early booking» service is a preliminary promotional sale of tickets on the established terms: a discount of up to 30% when the ticket is purchased 30-39 days before the date of departure.

5.28.1. The service is paid for directly when the ticket is ordered.

5.28.2. Tickets purchased under the terms of the «Early booking» service are non-refundable, as such tickets are promotional, and all information on the terms of the promotion is displayed on the company's official website and/or in the mobile application in accordance with the current legislation of Ukraine on consumer protection with regard to promotional offers and sale terms.

5.28.3. The terms and procedure for cancelling a journey and returning a ticket provided for in clause 4.1.2 of the Agreement do not apply within the «Early booking» service.

6.1. In the event of non-performance or improper performance of their obligations under the Agreement, the Parties bear the liability provided for by law and by this Agreement.

6.2. The Passenger must treat the bus equipment with care and not allow it to be damaged. The Passenger bears financial liability for damage caused to the vehicle and is obliged to compensate the Carrier for it.

6.3. The Carrier is not liable for the safekeeping of the baggage, valuables and documents of the Customer/Passenger throughout the entire period of receiving services under this Agreement. Liability for the safekeeping of his or her property, both in the territory of Ukraine and abroad, is borne by the person to whom the Services are provided.

6.4. The Customer bears full responsibility for the accuracy of the information provided about himself or herself and the Passengers and for the validity of the documents provided. If the Customer/Passenger is unable to travel owing to the improper execution of a passport or other required documents, including those for a child, all financial costs are borne exclusively by the Customer/Passenger. If, when crossing the border, it is established that the Customer/Passenger does not have, or has improperly executed, documents for crossing the border and this causes losses to the Carrier, the Customer/Passenger shall compensate the Carrier for all losses, in particular fines, penalties, legal assistance costs, etc.

6.5. If the Customer acted without proper authority in purchasing a ticket in the name of a third party (the Passenger(s)) and the Customer's actions were not agreed with the Passenger(s), the Customer personally bears full liability to the Passenger(s) for any losses.

6.6. Incomplete payment by the Customer for the Services under this Agreement releases the Carrier from all liability relating to the performance of obligations under the Agreement.

6.7. Failure by the Customer (Passenger) to comply with the Rules of Carriage may result in the cancellation of orders and refusal of access to the purchased Services, including the possibility of using the Ticket (paper ticket), without a refund of the money spent on its purchase.

6.8. The driver of a passenger vehicle has the right not to admit to the journey Passengers who do not have valid travel documents, without a refund of the money spent on the purchase of the Ticket (paper ticket).

7.1. The Parties are released from liability for partial or complete failure to perform their obligations under this Agreement if such failure results from circumstances of insuperable force (force majeure circumstances) that arose after the conclusion of the Agreement as a result of events of an extraordinary nature which the Parties could not foresee and could not prevent by their own actions. Such force majeure circumstances include (including but not limited to the following list): natural disasters, hostilities, war, embargo, quarantine, pandemic, epidemic, and decisions of state authorities that have made the performance of this Agreement impossible. The duration of the force majeure circumstances shall be confirmed by a certificate issued by the Chamber of Commerce and Industry of Ukraine (or its regional body).

7.2. Upon the occurrence and cessation of the circumstances specified in clause 7.1 of this Agreement, the Party for which the performance of its obligations under this Agreement has become impossible shall notify the other Party thereof in writing within 5 working days.

7.3. In the absence of timely notice as provided for in clause 7.2 of this Agreement, the Party shall compensate the other Party for losses caused by the absence of notice or by late notice, except where such notice was rendered impossible by the effect of circumstances of insuperable force.

7.4. If the force majeure circumstances continue for more than one month, each of the Parties has the right to initiate the termination of this Agreement by sending the other Party written notice 15 (fifteen) calendar days before the anticipated date of termination.

8.1. This Agreement enters into force on the date of its acceptance by the Customer (Passenger) and remains in force until the Parties have fully performed their obligations.

8.2. Any disputes concerning the performance of this Agreement initiated by the Customer (Passenger) are subject to consideration by the competent court at the Carrier's location, subject to compliance with the pre-action claim procedure. A written claim shall be sent to the Carrier's location. The claim is considered by the Carrier within one month from the date of its receipt, unless otherwise provided by the current legislation of Ukraine.

8.3. The Parties have agreed that, in the event of any discrepancy between the terms of this Agreement and the provisions of the current legislation of Ukraine, the provisions of this Agreement shall prevail. In all matters not provided for by this Agreement, the Parties shall be guided by the current legislation of Ukraine.

8.4. The Carrier and the Customer (Passenger) exchange notices by electronic correspondence. The Customer (Passenger) agrees that all notices, news and other communications in electronic form drawn up by the Carrier satisfy the same legal requirements as those in paper form. Documents transmitted by the Customer (Passenger) to the Carrier by electronic means of communication (electronic documents) may be taken into account by the latter pending their exchange for the originals.

8.5. The Parties to this Agreement shall take all necessary measures to ensure the confidentiality (non-disclosure) of technological, financial, commercial, confidential and other information and documentation, trade secrets and personal data of individuals received from the other Party.

• BAS-GO LLC
• EDRPOU code 46030188
• Registered address Ukraine, 07437, Kyiv Oblast, Brovary District, Brovary, 7 Baturynska St
• E-mail info@busgo.in.ua
• Telephone +38 (099) 755 94 59, +38 (096) 068 97 38 (24 hours a day, free of charge from landline and mobile telephones in Ukraine)